Services
Optimized & Industry-ready Solutions
For All Your Needs
Welcome to Alpha Digitek, your partner to improve your customer experience through our contact, digital and automation solutions.
With our cutting-edge solutions and expert team, we help businesses stay ahead in today’s competitive landscape. Whether you need assistance in digital strategies, web design and development, contact centre, automation or customer experience initiatives, we have you covered.
Contact us to discuss your requirements or business problems!
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Business Process Process Optimisation & Automation
Digital Marketing
Contact Centre and CX Solutions
CRM selection and implementation
Program Management
CX Advisory
Customer Journey(Mapping, Streamlining, Optimising)
UI/UX/Product Design
Customer 360° view
Personalisation
Customer Care activities like enquiries, cancellations, billing enquiry, billing disputes and other account/subscription Management tasks
Omni channel support like phone, email, WhatsApp, video, chat, SMS etc
Social Media customer support
Helpdesk for technical support
Reservation and booking-related calls for airlines, travel companies and hotels
Baggage desk
Loyalty and retention support
Supplier and Host onboarding
Payment reminder before delinquency and get PTP/RTP
Verification
Overflow call handling and receptionist services
Concierge Desk
Airline and travel ticketing agents (Amadeus, Sabre and Travelport trained agents). We can provide 24x7 support or as per the time zone/ market you operate in
Revenue accounting, reconciliations, and auditing for airlines
Fare filing, Rate loading, and contract loading for travel and hotel companies
B2B and B2C contract loading and management
Supplier and Host onboarding
Commissions reconciliations and auditing
Agent debit memos/ Cargo rate audits
Accounts Payable
Account Receivables
Reporting
Fraud Prevention
Business process automation
Intelligent document readers, reconcile and data push directly to your CRM/ Core system
Intelligent chatbots
Automate email responses using AI
Get your website developed using our web developers (PHP frameworks, React, WordPress, elementor etc.)
Get your mobile app developed
Get your e-commerce site developed (commerce, shopify, word press etc.)
SEO (search engine optimization). We will manage your website and make sure that you rank when your customers search for you on the web. We charge a nominal fee per month per website/app with a minimum 6-month contract
SEM (search engine marketing). We will manage your search engine marketing reduce your cost of acquisition and get you better leads
SMM (social media marketing). Leave your social media marketing to us. We ensure you have a fan following and generate good-quality leads for your business
Graphics design- we provide your design services and help create your presentations/ collaterals or your first pitch deck
Campaign Management and marketing services so you don’t have to build a marketing team to generate demand for your business
